Current:Home > BackUnited Airlines will make changes for people with wheelchairs after a government investigation-LoTradeCoin
United Airlines will make changes for people with wheelchairs after a government investigation
View Date:2024-12-23 19:16:18
CHICAGO (AP) — United Airlines has agreed to improve air travel for passengers in wheelchairs after the federal government investigated a complaint by a disability-rights advocate.
United and the Transportation Department said Thursday that the airline will add a filter to the booking tool on its website to help consumers find flights on which the plane can more easily accommodate their wheelchairs. The cargo doors on some planes are too small to easily get a motorized wheelchair in the belly of the plane.
The airline also agreed to refund the fare difference if a passenger has to take a more expensive flight to accommodate their wheelchair.
United said it expects to make the changes by early next year.
The settlement, dated Wednesday, followed a complaint filed by Engracia Figueroa, who said her custom-made wheelchair was damaged on a United flight in 2021.
Figueroa died three months later, and family members and her lawyer blamed sores, skin grafts and emergency surgery on sitting for five hours in a manual wheelchair that did not fit her body.
Paralyzed Veterans of America and other groups have cited Figueroa’s death as they push for new federal regulations to increase accessibility on airline planes.
According to the settlement, airlines mishandled 32,640 wheelchairs and scooters on domestic flights from 2019 through 2022 — a rate of 1.45%. United and its United Express partners had a slightly better rate of 1.2%, third best among airlines tracked in the Transportation Department’s monthly consumer report on air travel.
The department said reports of damaged and delayed wheelchairs and scooters are consistently among the top five disability complaints it gets about airlines.
As part of the settlement, United said that later this year it will start a trial at George Bush Houston Intercontinental Airport to accommodate passengers whose wheelchairs are damaged or delayed, including reimbursing people for transportation if they don’t want to wait at the airport.
veryGood! (6)
Related
- Medical King recalls 222,000 adult bed assistance rails after one reported death
- Chris Martin and Gwyneth Paltrow's Son Moses Martin Reveals His Singing Talents at Concert
- Businesses at struggling corner where George Floyd was killed sue Minneapolis
- Smithfield agrees to pay $2 million to resolve child labor allegations at Minnesota meat plant
- Olympic Skier Lindsey Vonn Coming Out of Retirement at 40
- Kim Kardashian and Kourtney Kardashian Team Up for SKIMS Collab With Dolce & Gabbana After Feud
- Two 'incredibly rare' sea serpents seen in Southern California waters months apart
- Eva Longoria calls US 'dystopian' under Trump, has moved with husband and son
- New York eyes reviving congestion pricing toll before Trump takes office
- Tennessee suspect in dozens of rapes is convicted of producing images of child sex abuse
Ranking
- Cowboys owner Jerry Jones responds to CeeDee Lamb's excuse about curtains at AT&T Stadium
- South Carolina to take a break from executions for the holidays
- University of Illinois Urbana-Champaign chancellor to step down at end of academic year
- Vermont man is fit to stand trial over shooting of 3 Palestinian college students
- Shaun White Reveals How He and Fiancée Nina Dobrev Overcome Struggles in Their Relationship
- Paraguay vs. Argentina live updates: Watch Messi play World Cup qualifying match tonight
- Cruel Intentions' Brooke Lena Johnson Teases the Biggest Differences Between the Show and the 1999 Film
- 'Treacherous conditions' in NYC: Firefighters battling record number of brush fires
Recommendation
-
Kelly Rowland and Nelly Reunite for Iconic Performance of Dilemma 2 Decades Later
-
Georgia lawmaker proposes new gun safety policies after school shooting
-
New York nursing home operator accused of neglect settles with state for $45M
-
The Surreal Life’s Kim Zolciak Fuels Dating Rumors With Costar Chet Hanks After Kroy Biermann Split
-
Pete Alonso's best free agent fits: Will Mets bring back Polar Bear?
-
'Serial swatter': 18-year-old pleads guilty to making nearly 400 bomb threats, mass shooting calls
-
Natural gas flares sparked 2 wildfires in North Dakota, state agency says
-
Japan to resume V-22 flights after inquiry finds pilot error caused accident